Enable dunning

OpenPay’s automated dunning system maximizes revenue recovery using a combination of retries and emails over a dunning period tailored to the subscription billing cycle.

We ensure a seamless payment recovery experience by sending merchant-branded, localized emails that include a unique, secure payment link requiring no customer sign-in.

You can enable dunning here.

Example emails

Email 1:

Your PayGPT subscription payment failed

Hi Henley,

I noticed that your Platinum subscription payment of $599.99 didn’t go through. We’ll try your card again in a few days, but here’s an easy way for you to update your payment information.

Let me know if you have any questions.

Suzie Johnson,
Head of Customer Success, PayGPT
[pay_gpt_logo]

Cadences by cycle length

Long cycles (>21 days)

The fixed cadence is as follows:

Day	0	4	8	12	21
Payment attempt	Initial failure	1 🔄	2 🔄	3 🔄	4 🔄
Email	1	2	3	4	5

Medium cycles (<21 days)

The fixed cycle is as follows:

Day	0	3	6	N = last day before cycle renewal
Payment attempt	Initial failure	1 🔄	2 🔄	3 🔄
Email	1	2	3	4

Short cycles (<7days)

There is no dunning in this case.

See all available dunning settings here:

Dunning

Configure your dunning settings to leverage OpenPay’s fully automated failed payment recovery using a combination of AI-powered smart retries, emails, and payment links.